CANDA – Privacy Policy

1. Introduction

CANDA Computer Warehouse Pty Ltd (“CANDA”, “we”, “us”, or “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Website or engaging with our services, you agree to this Privacy Policy.

2. What Information We Collect

We may collect personal information including:

a) Contact Information

  • Name
  • Business name
  • Email address
  • Phone number

b) Business & Technical Information

  • Company size and industry
  • IT environment details (e.g. systems, software, infrastructure)
  • Information provided during consultations or audits

c) Website Usage Data

  • IP address
  • Browser type and device information
  • Pages visited and interaction data

d) Communication Data

  • Emails, messages, or enquiries you send to us
  • Records of discussions or consultations

3. How We Collect Information

We collect information through:

  • Website contact forms
  • “Free IT Audit” or consultation requests
  • Direct communication (email, phone, chat)
  • Cookies and analytics tools
  • Engagement during service delivery

You may choose not to provide certain information, however this may limit our ability to respond or provide services.

4. Why We Collect Your Information

We collect and use personal information to:

  • respond to enquiries and provide support
  • assess your IT requirements
  • provide quotes, proposals, or services
  • improve our Website and services
  • maintain internal records
  • comply with legal obligations

We do not sell your personal information.

5. Disclosure of Information

We may disclose your information to:

a) Service Providers

Including but not limited to:

  • cloud providers (e.g. Microsoft 365, AWS)
  • IT and software vendors
  • hosting and infrastructure providers
  • payment processors

b) Professional Advisors

  • accountants
  • legal advisors

c) Legal Requirements

Where required by law or regulatory authorities.

6. Overseas Disclosure

Some of our service providers may store or process data overseas.

This may include (but is not limited to):

  • Microsoft data centres
  • AWS infrastructure

We take reasonable steps to ensure overseas providers handle data securely and in accordance with applicable privacy laws.

7. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

These measures may include:

  • secure cloud platforms
  • access controls
  • encryption where appropriate

However, no method of transmission or storage is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • fulfil the purposes outlined in this Policy;
  • comply with legal obligations; or
  • resolve disputes.

When no longer required, we take reasonable steps to destroy or de-identify the information.

9. Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate.

Requests can be made using the contact details below.

We may require verification of identity before processing requests.

10. Cookies and Analytics

Our Website may use cookies and analytics tools to:

  • improve user experience
  • analyse Website traffic
  • optimise marketing performance

You can control cookies through your browser settings.

11. Marketing Communications

We may use your contact information to:

  • respond to enquiries
  • provide relevant updates about our services

You may opt out of marketing communications at any time by contacting us.

12. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

13. Complaints

If you believe we have breached your privacy rights, you may contact us.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our Website.