Supported Methods
Remote Support
$65 Ex.GST
per 30mins
Return to Base
$65 Ex.GST
per 30mins
Onsite Support
$150 Ex.GST
per Hour
<br /><br />
Service Fee
Remote Support
$50 Ex.GST
<br />per 30mins<br />
- <br />
- Supported Methods
<br /><a href=”https://www.teamviewer.com/en/” data-mce-href=”https://www.teamviewer.com/en/”>Teamviewer</a>, <a href=”https://secure.logmein.com/home/en” data-mce-href=”https://secure.logmein.com/home/en”>LogMeIn</a>, <a href=”https://en.wikipedia.org/wiki/Remote_Desktop_Protocol” data-mce-href=”https://en.wikipedia.org/wiki/Remote_Desktop_Protocol”>RDP</a><br />
<br /> - Communication Methods
<br /><a href=”https://canda.net.au/contact/” data-mce-href=”https://canda.net.au/contact/”>Phone</a> or <a href=”mailto:support@canda.net.au” data-mce-href=”mailto:support@canda.net.au”>Email</a><br />
<br /> - Support Hours
<br /><strong>Mon – Fri:</strong> 9:00 am – 10:00 pm<br /><strong>Sat – Sun:</strong> 10:00 am – 8:00 pm<br />
<br /> - Minimal time
<br /><strong>30 Mins</strong>Additional time calculated in 30 Min Blocks<br />
<br />
Return to Base
$50 Ex.GST
<br />per 30mins<br />
- <br />
- Supported Methods
<br /><a href=”/contact/” data-mce-href=”/contact/”>Workshop</a><br />
<br /> - Communication Methods
<br /><a href=”https://canda.net.au/contact/” data-mce-href=”https://canda.net.au/contact/”>Phone</a> or <a href=”mailto:support@canda.net.au” data-mce-href=”mailto:support@canda.net.au”>Email</a><br />
<br /> - Support Hours
<br /><strong>Mon – Fri:</strong> 9:00 am – 6:00 pm<br /><strong>Sat – Sun:</strong> 10:00 am – 3:30 pm<br />
<br /> - Minimal time
<br /><strong>30 Mins</strong>Additional time calculated in 30 Min Blocks<br />
<br />
Onsite Support
$120 Ex.GST
<br />per Hour<br />
- <br />
- Support Methods
<br /><strong>On-Premise</strong>Travel Time is Not Calculated<br />
<br /> - Support Hours
<br /><strong>Mon – Fri:</strong> 9:00 am – 6:00 pm<br />
<br /> - Minimal time
<br /><strong>1 Hour</strong>Additional time calculated in 30 Min Blocks<strong>2 Hours for CBD Customers</strong>Additional time calculated in 30 Min Blocks<br />
<br />
After-hours Support
$165 Ex.GST
<br />per Hour<br />
- <br />
- Support Methods
<br /><strong>On-Premise</strong>Travel Time is Not Calculated<br />
<br /> - Support Hours
<br /><strong>Mon – Fri:</strong> Before 9 am – After 6 pm<br /><strong>Sat – Sun:</strong> All weekend<br />
<br /> - Minimal time
<br /><strong>1 Hour</strong>Additional time calculated in 30 Min Blocks<strong>2 Hours for CBD Customers</strong>Additional time calculated in 30 Min Blocks<br />
<br />
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After-hours Support
$195 Ex.GST
per Hour
- Support Methods
On-Premise
Travel Time is Not Calculated
- Support Hours
Mon – Fri: Before 9 am – After 6 pm
Sat – Sun: All weekend - Minimal time
1 Hour
Additional time calculated in 30 Min Blocks
2 Hours for CBD Customers
Additional time calculated in 30 Min Blocks
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